1. Customized Moving Plan
When it comes to moving, Excel is dedicated to provide a customized moving plan that meets the specific needs of each customer. We recognize that each household move is different, and we strive to provide a variety of moving resources to offer you a more personalized moving experience. Your personal moving plan is tailor-made based on your budget, agenda and moving needs.
2. Dedicated Customer Care
At Excel Moving, we feel that communication and listening and responding effectively to our client's specific relocation requirements is the key to a strew-free move. That is why we assign each customer an experienced and dedicated international move manager as a single point of contact to help you throughout the complete moving process. He will keep you updated on your goods whilst in transit, guide you with the completion of customs paperwork and insurance forms. After all, you don’t need to worry about anything.
3. Online Tracking System
We know that when involved in international moving, reassurance means a lot. One of the reassured services Excel provides you is through our online shipment tracking. With this tracking system, you can check the status of your shipment anywhere anytime on your laptop or your smart phone. Simply key in your given tracking number, and you will have all the shipment information you want to know.
4. Prompt Response
Our success is based on instant response to our clients' requests. At Excel, "Prompt Response" is deeply ingrained in our culture. Whether it is a service inquiry or a complaint, Excel team will make sure that you get a response from us within 24 hours.
5. UNIRISC lnsurance
All of our moving and storage services are insured by UNIRISC Insurance, a trusted partner leading Fortune 100 relocation management companies and progressive moving companies for more than 35 years. The comprehensive transit insurance schemes administered by UNIRISC will give you peace of mind whether your belongings are on ocean, in the air or over the land.
6. Global Network
Excel is a proud core member of International Association of Movers (IAM), which is the largest mover association in the world. IAM has more than 2,000 members over 170 countries. One of the key elements to Excel 's success is our close relationships with our global partners. We have a rigorous selection and evaluation process to sort out our partners and rate their performance every year. This process ensures that our clients can enjoy the same consistently high level of services for every international removal.
7. Competitive Rates
Excel offers high-standard services with expert care at competitive prices and with no hidden charges. Before you choose Excel, our relocation consultant will provide you with an affordable and accurate quote. Due to the large volume of shipments that Excel handles every year, we have the bargaining power with reputable shipping lines and airlines to obtain the best deal in terms of cost effectiveness and route reliability. We then pass these benefits to you so that you can enjoy the real deal.